Delivery Policy :
1- The customer will be contacted two days before delivery to confirm the delivery date.
2- The Client shall inform the Company of the amendment of the delivery date 72 hours before the date of delivery
3 – In the event that the customer does not respond with the date of confirmation of delivery 24 hours in advance, the specified date is considered null and void and a new date is set according to the available dates of the company
4 – In the event that the team goes out for delivery and the customer does not respond, this obliges the customer to pay the fees for setting a new appointment according to the company’s policy
5 – In the event that the delivery team is late due to circumstances beyond its control, the company bears the responsibility of delivering the invoice as soon as possible in proportion to the customer’s time and the official working hours of the company
6- The customer bears the value of the delivery of the product that is not within the areas of its branches and its value is determined according to the distance and based on the company’s policy
7 – In case the purchasing value exceeds the amount of 75,000 riyals, the company shall bear the value of delivery to all parts of the Kingdom
Returns with a receipt:
Merchandise returned accompanied by original receipt in resalable condition may be refunded to original tender. Original credit and/or debit card (if applicable) must be presented to process refund. Any transactions over $50 when returning or Exchanging to credit card or cash will require an I.D. with name and address to be presented.
Returns without a receipt:
For merchandise returned without receipt, in resalable condition, a store credit note will be issued. Store credit note amount will be for lowest sale price in the last 3 months.
Shipping Inside KSA:
Shipping restrictions may apply to certain products and destinations.
| Shipping Options | Delivery | Price |
|---|---|---|
| Standard Shipping | In the case of delivery within the Kingdom of Saudi Arabia, except for Riyadh and Khamis Mushait,the price is per kilo | 2.00 SAR | Free Shipping | Inside Riyadh and Khamis Mushait | 0 SAR |
Disclaimer:
In the event that the customer does not respond with the date of confirmation of delivery 24 hours in advance, the specified date is considered null and void and a new date is set according to the available dates of the company ,
In the event that the team goes out for delivery and the customer does not respond, this obliges the customer to pay the fees for setting a new appointment according to the company’s policy ,
The customer bears the value of the delivery of the product that is not within the areas of its branches and its value is determined according to the distance and based on the company’s policy